Copy of Terms & Conditions

ALL ORDERS ARE HAND PACKED TO ORDER AND WILL BE SHIPPED FROM BROOKLYN, NEW YORK.

We ship worldwide when placing an order at bonbonnyc.com. Please allow up to 3 weeks processing time before your order ships, pending availability and credit card authorization.

All orders placed after 3pm EST Monday-Friday be shipped within 12 business days. Holidays are considered a weekend and no orders will be processed these days. If for some reason, any of the products selected are out of stock or if additional identification is needed for credit card authorization, BonBon will contact you directly.


SHIPPING

BonBon uses UPS for all shipments. If you decide to refuse a shipment from BonBon upon arrival, you are responsible for both the original shipping costs incurred and the cost of returning the package to us. BonBon is not liable for any damage or loss of quality incurred during shipping.


CANDY FULFILLMENT

All pick and mix orders will be fulfilled in the same bag.
BonBon strongly recommends to avoid ordering any of the chocolate products during the summer months without insulated shipping.


RETURNS AND EXCHANGE

BonBon does not accept any returns on any of the products purchased through our website. 

PRIVACY

BonBon takes the utmost care and concern for your privacy while you are shopping on our website. BonBon does not sell or share any information gathered from our website or from our stores. For the online shop to be able to function we need to ask certain information such as name, shipping and billing information, phone number, email and credit card information. Transactions on our site are secured using 256-bit SSL encryption and our website does not store your credit card information.


CONTACT

Please contact BonBon directly via: shop@bonbonnyc.com for any special orders or requests.